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Shipping & Return Policy

Shipping Policy:
Orders are sent out within 1 shipping business day (Tuesday - Friday). Items that were ordered Saturday, Sunday, or Monday will ship out early Tuesday Morning). If applicable and when applicable, free Shipping on orders of $99 or more is only for addresses within the USA, and exclude Hawaii, Alaska, and International Orders.

Orders to Canada ship USPS first class international (if under 4 pounds) or USPS priority (if over 4 pounds).  We're not responsible for any customs or import taxes.


Pre-order Shipping Policy:
Orders containing pre-orders will be sent out when ALL of the items are available. If you prefer to have the in stock items shipped immediately, please place separate orders for "Pre-Order" and "In Stock" items.


International Shipping Policy:
Please note that we follow all International Customs laws and we are unable to declare our shipments as "gifts" or lower the value of the shipment. We declare full customs value on all orders.


Duties & Fees (International):
Duties & Fees are the responsibility of the buyer. Please ensure that you investigate and determine what charges you will be assessed, and to pay those charges. We do not charge you for any additional customs duties or other charges assessed by government agencies.


Return Policy:
We offer a full 30 day return policy. Items can be returned as long as they are in the same condition they were in when you received them. 

Sealed products that have been opened cannot be returned once they are opened. All returned items should be unopened and in their original packaging.

Return shipping costs are the responsibility of the buyer unless the reason for the return due to fault or error of Psycho Turtle Collectibles. Then the shipping will costs will be paid by us in full. 

Upon receiving the returned item we will quickly review it to make sure everything is in acceptable condition and then we refund you the full purchase price.

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